Digital credentials

There are numerous advantages for both students and graduates. Apart from providing individuals with greater control over the sharing of their documents, the network ensures authenticity, proof of tamper-resistance, and legal validity for the documents it issues. Additionally, the network will accelerates the processing of requests, and individuals have round-the-clock access to their documents once they are issued.

You are required to purchase one share credit to access the platform. To share a document with additional employers or educational institutions, you must purchase extra share credits.

By sharing via the MyCreds™ Learner Portal, the official transcript becomes genuine, tamper-proof, and legally accepted.

MyCreds™-issued documents feature digital signatures that comply with the standards for certified digital documents across various countries worldwide.

When you share your documents with third parties using the MyCreds™ portal, their genuineness is guaranteed by these digital signatures. Your documents are securely stored in MyCreds™ and your information is controlled by Dalhousie. You have the authority to choose who you want to share your documents with. Further details can be obtained from the MyCreds™ website.

Every certified document features a digital signature that fulfills the legal criteria established by the European Union for genuine electronic documents, surpassing the standards in North America, Australia, and New Zealand.

An authentic document can be identified by a blue ribbon symbol, indicating that the document has not been modified after being downloaded. In the event of any alterations or an invalid digital signature, a symbol with a red cross is displayed, signifying that the document is not valid.

If you have the email notification you received from MyCreds™ when the document was issued: Follow the link in the email notification and use your Dalhousie username (email) and password.

If you no longer have the email notification you received from MyCreds™ please allow 1 business day for processing and then:

1. Navigate to the MyCreds.ca sign in page.
2. Use the Sign in with your Education Provider button and select Dalhousie University from the list.
3. You will be prompted to use your Dalhousie username (email) and password.

Note that if it is your first time using the MyCreds™ Learner portal: You will be prompted to register for a MyCreds™ account. You will also need to set up Multi-Factor Authentication (MFA) with your mobile phone. To add or update your mobile number select Account Settings in the top right corner.

All MyCreds™ notifications will be sent to the email address indicated in the Dal Online request form.

• For students and alumni with a Dal email account on file in Dal Online, it will go to that account.
• For former students and alumni without a Dal email account on file in Dal Online, you will be prompted to enter another email address of your choosing and communications related to your request will be sent to it.

Even if you no longer have the email notification from MyCredsTM, you can still access your documents by navigating to MyCreds.ca.

You can begin to share your digital transcript once you receive a confirmation email that your digital transcript is available. From the MyCreds™ Learner portal, after you have purchased share credits, you can share your digital transcript with a recipient by selecting the SHARE button.

You will be asked to complete the document sharing form (details outlined below).

Once complete, the recipient will receive an email notification from MyCreds™ that includes your name, indicating that you have shared a document with them. The recipient will click on the link provided in this email notification to view your transcript. The recipient will also be able to download your transcript.

There are two main sharing options:

1. “Generate a link to my documents”
   Use this option to share it with employers, institutions not listed in Option 2, other third-parties, or to download a copy for your records.
2. “Send my documents to a registered organization”
   Use this option if the institution you are sending it to is listed in the Recipient field (i.e., they also use MyCreds™). The fields that will need to be completed will vary by institution.

To complete the form, note the following:

• Share name (optional): The name you choose will be visible only to yourself in the Documents and Sharing tabs within the Learner portal (will not be seen by the recipient of your share).
• Purpose of share (optional): A simple note about why you are sharing the document with this recipient.
• Recipient email (required): The email address you want your transcript to be sent to.
• Reference (optional): Visible to the recipient, this might be a note they’ve asked you to provide with your transcript.
• Access PIN (optional): Creating a PIN means that the recipient will also need the PIN to view your transcript. It is your responsibility to provide the PIN to your recipient.
• Expiry date (optional): Entering an expiry date means that the recipient can only access your document before the entered date. You can change the expiry date after the share if an extension is needed.

Yes. If you set an expiry date when you used a share credit to share your digital transcript with a recipient, that recipient will lose access once the expiry date passes. An expired share still counts towards the number of share credits you have used.

Need to extend the expiry date? You can do that under the Sharing tab and editing the field in the appropriate shared document.

Yes. You have full control over access to your documents. In the MyCreds™ Learner portal, go to the Sharing tab and you can view the individual share that you would like to change and disable the recipient’s access at any time. A disabled share still counts towards the number of the share credits you have used.

You can change your MyCreds™ display name under account settings. Your display name will appear in all notifications sent to recipients you have shared your document(s). Your digital transcript will always display your legal name as indicated in Dal Online. To update your legal name, please contact one of our enrolment services centres. Once your legal name has been updated, you can request a new official transcript in Dal Online to be updated to MyCreds™.

As part of ongoing security enhancements to the platform, MyCreds™ introduced Multi-Factor Authentication (MFA) for learners. When you register for a MyCreds™ account you will be required to set up MFA with your mobile phone.

To add or update your MFA mobile number: 

1. Select Account Settings from the top right corner dropdown menu.
2. Select Edit Details under the Personal details section.
3. Complete the Edit Details form and select ok.