Today@Dal

LifeWorks, our Employee and Family Assistance Program (EFAP) provider, is now a part of TELUS Health and will rebrand as TELUS Health One by the end of August 2023.​​​​​​​​​​​​​​ You can read the latest update.  

What does this mean for you?

You will continue to have access to the same services, functionalities and professionals as before.

• The new url is one.telushealth.com. 

• Please note this redirects to the old URL (login.lifeworks.com) and will do so for several months to allow Dalhousie the opportunity to share the new URL with employees.

• The app has been renamed TELUS Health One. No need to download a new app, simply just apply the update to your current app. 

• If your automatic updates are not turned on, you will see a pending update in your app store in mid-August, indicating the changes from LifeWorks to TELUS Health One are available. Please complete this update when prompted. 

• The phone numbers, and website/app username and password log-in credentials remain the same. 

• You will start to see the TELUS Health name and brand in communications.

At the end of August:

• Phone calls will be answered as TELUS Health. The phone greeting for the toll-free number will be changed to “Thank you for calling TELUS Health”. 

• Services (video calls, in-person meetings, etc.) will be delivered under the TELUS Health brand.

Future updates about the TELUS Health One rebrand will be shared with you and will also be found on the News section of our HR myDal site.