Today@Dal

Important Updated Changes to Campus Mail Services

Please note the following important update regarding Campus Mail Services. 

Due to staffing reductions related to COVID-19 precautions, these changes are necessary and will remain in place until regular staffing can resume.

1. The mail room will be staffed daily from Monday to Friday (7 AM to 12 PM) by one staff member.
2. *Please call ahead (Mail.Room@dal.ca or 902-494-3476) to schedule a time for pickups or drop offs (as described below) to enable mail room staff to maintain social distancing protocols.
3. The mail room is able to process outgoing mail items and packages.*
4. Mail addressed to students will be delivered to residences daily. 
5. The mail room will hold any non-critical or non-time-sensitive mail until it is appropriate to deliver such items. Items which are returned to mailroom as "undeliverable" (i.e. no forwarding address) will be RTS (returned to sender) via Canada Post.
6. Anyone expecting the arrival of an urgent item of mail must advise the mail room (Mail.Room@dal.ca or 902-494-3476) of their contact details so that they can be notified once the item has arrived.  Such items can be collected from the mail room from Monday to Friday if staff are not able to deliver.* 
7. You may email m.wilkinson@dal.ca if you have not received a response from mailroom email within a reasonable time

Certain mail items are being carded out by Canada Post according to their modified protocols to ensure the safety of their workers. Items that require Proof of Age, ID or Customs payments will be sent directly from Canada Post depots to a retail post office for pick-up with no restrictions on when customers can pick up the item. Customers will receive a Delivery Notice Card in their mail letting them know which post office is holding their item for pickup. For more information on Canada Post services visit https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/coronavirus-disease-covid-19.page.

Thank you for your cooperation!