Today@Dal

Day to day in the workplace this is what the Dalhousie core competency of Service looks like:

·         Listens actively to clients, demonstrates an understanding of diverse client needs and engages in effective two-way communication

·         Communicates with clients in a timely manner

·         Resolves client service issues, including urgent ones in a timely manner

This 30 minute video explores how your intent will guide your method, how to write emails people will read, getting emails to the right people and delivering effective feedback.

Choosing the Right Interpersonal Communication Method to Make Your Point      

Note:  If you have misplaced your Skillsoft specific log in information please go to Skillsoft Online Learning and use the “forgot your user ID” link. If you have never accessed Skillsoft before use Welcome or welcome as your password (it may be case sensitive depending on when you were entered into the system).  If you have customized your password and forget what it is use the “forgot your password” link to set a new one.   If you need further support please contact talent.management@dal.ca