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Dalhousie email has been having difficulties. We understand the current level is insufficient to conduct business. We regret the problems and would like to shed some light on what is happening.
Email traffic has increased significantly since Christmas. Although some was anticipated, traffic exceeded expectations. To deal with this, a previously planned major upgrade has been moved ahead of schedule. The problems may continue for this week, but additional server capacity will be added this weekend to remedy the situation. We have postponed some of the university’s regular mass emails to be delivered at night instead of during the busiest times of the day.
In addition to this, over the next two months, we will continue to add capacity to the service to meet current and future needs of the university. Additionally, we’ll be engaging the campus community to explore alternative email and communication tools.
In the mean time, there are a few things everyone can do to help all of us get through the next week. The greatest load on the system appears to be between 10 a.m. and 2 p.m., at the highest email peaks. For this week only, if you can avoid email during those times, this will help. Also for this week, we will be turning off service to Blackberrys during the 10 a.m. to 2 p.m. period.
We are aware that email is crucial to your work. It is our highest priority to restore email to optimal conditions.
Krista Olmstead handles communications and marketing for Information Technology Services (ITS).