Faculty of Dentistry

IT Support

Resources


Building Services is the first point of contact in the Faculty of Dentistry for IT support, including AxiUm and MiPacs.

To report a software or hardware issue, please contact Building Services:

Please include the following information:

  • Name and contact details
  • Location of the computer
  • Description of the problem:
  •     What were you doing when the problem occurred?
  •     Was there an error message?

If the matter cannot be resolved internally, Building Services will escalate it to the appropriate team to ensure a prompt resolution.

If you need to deal with Dal Information Technology Services (ITS) directly, please use one of the following option to submit a ticket:

Fill out the online help request form: https://mysupport.dal.ca/footprints/servicedesk/login.html. This is the preferred option.

OR

Email support@dal.ca. To ensure that your ticket gets assigned to the appropriate team, please include 'Dentistry' and a brief description of the equipment or software you are experiencing difficulty with in the subject line.

For example: Dentistry - MS Office, or Dentistry - printer.

Be sure to include your contact information and a detailed description of your issue in the body of the email.

Dalhousie University Help Desk

This Help Desk has four locations: one in the Kellogg Library on Carleton Campus, one in the Killam Library, one in the McCain Learning Commons on Studley Campus, and one in the B building on Sexton Campus.

You may call, email, or drop in for support. Drop-in service is available on weekdays from 8 a.m. to 9 p.m. and on weekends from 9 a.m. to 9 p.m. For more information, visit the ITS website.

Phone: 902.494.4357
Email: support@dal.ca