Technical Difficulties

A common barrier to completing online exams is technical difficulties. It is important to include some guidance for students about how to resolve any technical difficulties in accessing, completing, or submitting the exam. Making this information available to students may reduce your workload since fewer students will reach out for tech support when they run into trouble.

The standard procedure is for students to contact the Help Desk. You can include the following in your exam description:

Depending on the technology students are required to use for your course, or Faculty-specific rules, you may need to include some additional information for students. For example, students may be required to take a screenshot of their technical difficulty and email the picture to you from another device at the time of the difficulty, or they may be required to contact someone other than the Help Desk. Check with your Department Chair or Associate Dean Academic if you are unsure if there are any special procedures you should include.