Card Lost or Not Working?
What's a PROX number?
We've updated DalCard technology at our off-campus vendors. In-store, you can now tap your DalCard, just like on campus. When you call in a delivery order, you'll now need to provide your PROX number from the back of your card - it's the first six digits.
DalCard Offices
Studley Campus
Howe Hall, 6230 Coburg Road
Sexton Campus
B Building, 1360 Barrington Street
Agricultural Campus
Cox Institute, Room 256, 21 Cox Road, Bible Hill
How to replace your DalCard
My DalCard was lost or stolen
If you lost your DalCard or it has been stolen, you must:
- log in to MyDalCard to temporarily de-activate your DalCard OR contact the DalCard Office, OR after hours contact Dalhousie Security
I found my DalCard
If you find your card, log in to MyDalCard to re-activate your card. Once a new DalCard has been issued, your old DalCard is invalid and can not be re-activated.
My DalCard doesn't work
If your DalCard isn't working, contact the DalCard Office and we will help you resolve the issue. Note: once your DalCard has been replaced, the previous card will no longer function.
A $25* replacement fee will be charged for cards that have become damaged due to misuse or improper care.
Cards that have been damaged through "normal wear and tear" will be replaced at no charge. Damage from normal wear and tear includes damage caused by swiping the card through card reader devices.
How to replace your DalCard
Visit the DalCard Office to get a replacement DalCard.
Cost
- $25* to replace your DalCard
- $25* to replace your UPass sticker
Payment methods
- Dal Dollars, debit, credit, cash
* Beginning Sept. 1, 2023