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Frequently Asked Questions

 

My Account

General Questions

What is a NetID and how do I get one?

What are all the different types of balances on my account?

If I have lost my DalCard but found an old one can I use it?

How do I change the personal information that appears on my DalCard account?

My login credentials are not working, what do I do?

How do I request a refund of my Dal Dollars?

PIN Setting/Use

What is my PIN used for?

How do I get a PIN?

 

Getting my DalCard

Online Photo Submission

Who is eligible for online photo submission?

The upload tool is not working for me. How can I fix it?

How long does it take for my photo to be approved?

I’ve changed campuses (Truro to Halifax or reverse), do I need a new card?

King's Students

I’m a King’s student; where can I get my ID card and UPass?

I’ve switched my registration from Kings to Dal or vice versa, do I need a new card?

Vertical ID Tags

How do I get the vertical ID badge required for my practicum/rotations/job training?

Remote Students Only

Can I have my DalCard mailed to me?

 

Using my DalCard

Refunds (Purchases)

I made a purchase using my DalCard. How do I get a refund?

Dalplex

How do I get a Dalplex membership on my DalCard?

How do I find my Prox number for Dalplex entry?

Food/Meal Plans

I have a question about my residence meal plan. Who do I contact?

Where can I find more information about Off Campus meal plans or purchase them?

How do I get a refund for an off campus meal plan?

My off campus meal plan is not working – who should I contact?

Library/Novanet

How do I get my library barcode?

Building Access

How do I get assistance with building access?

UPass

Where can I find information about the UPass?

 

Staff & Faculty

Deposit DalCard Funds (Internal)

I am a Dalhousie employee who would like to award a prize onto DalCards; how do I go about doing so?

I submitted my photo online days ago but my DalCard still isn’t ready. What should I do?

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