Frequently Asked Questions

Your Dalhousie NetID provides access to DalOnline, MyDal, Microsoft 365 Email, Brightspace, computer labs, and many other services.

Submitting this form will initiate the one-time process that will activate your account. Complete details about the process will be displayed after submitting.

For information about the different types of balances on your DalCard account, visit our DalCard Accounts Explained page.

You are not able to use an old card, you must always use the most recent card. If your card is lost and you need it replaced, visit our card lost or not working page.

None of your personal information (address, phone number, gender, marital status, etc) appears printed on the DalCard. That data is managed and can be changed by contacting the Registrar’s Office (admissions@dal.ca) for students or Payroll (payroll@dal.ca) for staff/faculty.

First, try not including the “@dal.ca” portion. You can troubleshoot your NetID on your own from http://password.dal.ca. Lastly,  helpdesk@dal.ca can provide assistance.

You may fill out the Request a Refund form. There is a $25 administration fee that will be withheld from your refund. Refunds are processed in December, April, and August. After the request is processed, please allow up to 20 business days. A cheque will be sent to you by mail. 

Your PIN is a personal 4 digit numeric code used in conjunction with your DalCard to gain building access.

Your PIN is private. It should be set by yourself by logging in to https://dalcard.dal.ca/Account/LogOn then selecting “Change Card PIN” from the Account menu.

Only new-to-Dalhousie students/staff/faculty can utilize the online photo submission tool. Returning persons must visit the DalCard Office with an electronic photo ready, and send the new photo by email to dalcard@dal.ca. 

1. Ensure you're using the correct link: (https://dalcard-photo.dalcard.dal.ca)
2. Log in without the "@dal.ca" portion of your NetID.
3. Try submitting a different photo or a screenshot of the intended photo.
4. Experiment with a different web browser (Chrome, Firefox, Internet Explorer...).
5. Use an alternative device (another computer, tablet, or phone).
6. Clear your browser history.
7. Add dal.ca to your safe sites (Internet options > security > trusted sites > add dal.ca).

Students must be registered for courses in the current semester for at least 2 business days for us to produce your DalCard.

The card will function the same but we recommend visiting us with your old card to exchange for the correct one. 

The DalCard Office can assist both Dalhousie and King’s College students for both IDs as well as the UPass.

Yes! Please visit the DalCard Office with your old card and we will print your new one.

Students: Vertical ID tags must be requested and distributed by your faculty department.

Staff: Please email dalcard@dal.ca your student lists with all tag specifications for new classes as well as for replacement tags.

Students enrolled exclusively in remote learning programs can complete the Distance DalCard request form and we will mail your DalCard.

Refunds must be authorized by the source of the purchase, not the DalCard Office. IE: your print job failed, speak to the desk staff at that location.

Dalplex memberships for full time students are automatically managed by Dalplex and informed by your Student Account fees. All other students can speak with the Client Experience desk at Dalplex about their membership options.

Your prox number can be found on the back side of your DalCard on the top right corner. You can also retrieve it by logging in to https://dalcard.dal.ca/Account/LogOn.

Contact the Residence Office on your campus for assistance with residence meal plans. Halifax: residence@dal.ca and Truro: resdalac@dal.ca. 

Meal Plan information can be found on the Dal Campus Dish website. To make a purchase, you will be prompted to log in to your DalCard account. 

If you are under the 30 day limit for refunds, you may contact foodservices@dal.ca for assistance. 

For troubleshooting Off Campus meal plans, contact dalcard@dal.ca

Your Novanet Barcode can be found on the bottom of your DalCard or by logging in to https://dalcard.dal.ca/Account/LogOn.

(Residence Students): Visit your residence front desk and/or contact the Residence Office by email (residence@dal.ca).

(Staff/Faculty): Email support@dal.ca for troubleshooting assistance or have your supervisor email support@dal.ca to request new building access on your behalf.

Visit http://dal.ca/upass.

Email dalcard@dal.ca an excel document (if list) with Banner numbers, dollar values and the department Org to bill.

Try logging in using the PIN and Account button on dal.ca/dalcard. If you can login successfully, please email dalcard@dal.ca to verify your photo submission. If you are unable to log in, it is because your account has not yet been created. Please reach out to your supervisor or Payroll to verify that your paperwork has been completed. Employees on term or contract may additionally require Courtesy Access paperwork completed through Human Resources by their supervisor.